Frequently Asked Questions
Simply fill out our submission form with details of your garment, including the designer, original purchase price, condition and photographs. Our team will review your submission and get in touch with the next steps. Here is the upload link
Absolutely. You can indicate whether you’d prefer to rent, sell or explore both options. Our team will assess your garment and recommend the most suitable option based on its style, condition and potential demand.
There is no upfront fee to submit your garment for consideration. Any applicable commission or service charges will be communicated and agreed upon before your garment is listed.
Our team recommends pricing based on factors such as the designer, original retail value, condition, age, style and current market demand. The recommended price and applicable commission will be shared with you for approval before listing.
Depending on the listing arrangement, we may require your garment to be physically available with us for quality checks, storage, fittings, rentals or sale fulfilment. Our team will communicate the requirements before proceeding.
Once accepted, we will coordinate the necessary quality checks, photography and listing details. Your garment will then be showcased on our platform, making it accessible to customers looking to rent or purchase designer wear.
Yes. We handle the presentation and promotion of garments listed on our platform through our website and relevant marketing channels. While we aim to maximise visibility, rentals and sales depend on customer demand.
Yes. We accept select pre-loved designer garments that are in excellent condition. Each piece undergoes an evaluation to ensure it meets our standards for quality, authenticity and overall presentation.
Simply fill out our submission form with details of your garment, including the designer, original purchase price, condition and photographs. Our team will review your submission and get in touch with the next steps. Here is the link- link
You can contact our team to request a pricing revision. Any changes will be reviewed and mutually agreed upon, subject to existing bookings or confirmed transactions.
We take appropriate precautions when handling and storing garments. However, unforeseen circumstances may arise during storage, transportation, fittings or rentals. Any loss, theft or significant damage will be assessed and handled in accordance with the terms agreed upon at the time of listing, including any applicable liability
Once a sale is successfully completed, we will coordinate the fulfilment process and arrange for your agreed earnings to be transferred in accordance with the payment terms.
Our collection may include both new and pre-loved designer pieces. Each product listing will specify the garment’s condition, allowing you to make an informed purchase.
Authenticity is central to our curation process. We assess garments before accepting them onto our platform to ensure they meet our standards. Any available authenticity documentation can be requested from our team.
Every pre-loved piece is evaluated before being listed. We aim to provide accurate descriptions and photographs highlighting its condition, including any notable signs of wear or imperfections.
Selected garments may be available for in-store trials by appointment. Please contact us to confirm availability and arrange a fitting.
Alteration options depend on the garment’s construction, fabric and existing measurements. Our team can advise you on the alterations that may be possible before you complete your purchase.
Pre-loved garments are evaluated and prepared before dispatch. Where appropriate, professional cleaning is arranged based on the garment’s fabric, embroidery and embellishments.
Please contact our team to enquire about reserving a garment. Reservations, where available, are subject to confirmation and applicable payment terms.
Certain garments may be available for both rental and purchase. If you fall in love with a piece, contact our team to check whether purchasing it is an option.
Yes, we offer delivery across India, subject to serviceability. Shipping timelines and applicable charges will be communicated during the purchase process.
Booking and Delivery
Step 1: Select the outfit that fits best for your occasion and book on our website or get in touch with us
Step 2: Provide your latest measurements for the best fit
Step 3 : We will customize your choice of product for your given dates
Step 4: . Garment will be delivered to you for 4 days for your special occasion
Step 5: Garment is picked up by us after the defined period. We will stay in touch with you throughout the process and confirm your measurements to make sure your selected garment fits like a glove for your chosen occasion
We always want you to have enough time on your hands! For that, we provide a 4-day rental option. However, if you need the outfit for longer, just reach out to us and we will book it for your desired number of days depending on availability.
We are happy to help you pre-plan for your occasion and book an outfit for you as early as 3 months in advance (it’s a first come-first couture game with us!). We are also here to help you with your last-minute requirements and can take orders 10 days before your chosen dates depending on your city.
For credit/debit/Paytm/bank transfer, you can pay latest 10 days before your chosen date.
If you need to keep your rental for longer, please contact us at +919958005809 we will do our best to accommodate your request
Yes you can! Reach out to us if your interested in purchasing one of our rental outfits and we can let you know all the details.
Place the outfit back in our garment bag and box it came in. You will be provided a shipping label. Please stick it on your box and our representative will pick it up on the last day of your selected rental date. That simple!
You can pay using a credit card, debit card or net banking. We also offer COD depending on your location
You can share your measurements with us when you book your outfit on our website, or on WhatsApp before making the booking.
Yes- we want them to fit you perfectly. They will be altered to your size.
Security Deposit
The security deposit is a refundable assurance in case of any accidental damage on the outfit. We conduct a quality check after receiving the outfit back from you and return the security deposit afterwards if there is no permanent damage.
It is equal to the amount of your one-time wear and refunded 15 - 17 business days after returning the garment back to us
Please treat couture like it’s meant to be treated – delicately! However, if you do damage your one-time wear, you may be liable to pay a fee depending on the extent of damage. Most of it is on the house and is covered as part of our cleaning process and customizations. However sometimes, outfits are damaged beyond repair. In such cases, we reserve the right to evaluate each case individually and take a call depending on the life of the garment and disclose charges accordingly.
Incase of significant or irreparable damage, loss, or failure to return a garment, additional charges may apply based on the extent of the damage and the value of the piece.
Customisations and Hygiene
Couture should feel like it was made just for you and that’s exactly what we aim to achieve. After you reach out regarding your choice of garment, we will reach out to you personally to confirm your measurements to make sure we do our best. We recommend providing your latest measurements and getting measured by a tailor for best accuracy.
We maintain our couture carefully by having a cleaning process in place that includes stain removal and dry cleaning of the garment between uses. We have experts in place to handle the entire process. Our commitment is providing a garment that feels new when you receive it!
No. You enjoy wearing the piece and simply return the garment to us as is.
Refunds and Cancellations
Once outfit is delivered to you, we are unable to offer refunds. You can cancel upto 14 days before your delivery for a refund.
If you need to cancel your order, please call us at +919958005809.
After the 14-day mark we cannot cancel and will return the refundable security deposit in such cases.